Without LeadX
Each channel has its own inbox and its own tab.
With LeadX
WhatsApp, Email and SMS arrive in one shared inbox.
Unified Chatbox
Communication Hub
Manage all customer conversations from a single smart inbox.
Respond faster, stay organized, and deliver a consistent experience across every channel.
- 14-day free trial
- No credit card required
- Onboarding assistance included
OMNICHANNEL INBOX
All Channels, One Inbox
Centralize WhatsApp, SMS, email, and live chat conversations into one powerful inbox. Agents can seamlessly switch between channels while maintaining full conversation context.
Unified Inbox
View and manage all customer conversations in one centralized workspace.
Seamless Channel Switching
Move conversations between channels without losing history or context.
Smart Context Management
Never lose track of customer interactions. Access complete conversation history, customer details, and engagement data across all channels.
-
Complete Conversation History
-
Unified Customer Profiles
Already Join 15K+ Business Using LeadX
CHATBOX FEATURES
Complete Omnichannel Communication Suite
Powerful tools for managing customer conversations across WhatsApp, Email, SMS, and Live Chat with intelligent routing, automation, and analytics.
Intelligent Routing
Automatically route conversations to the right agent based on skills, availability, and workload for faster resolution and better customer experience.
Canned Responses
Save and use pre-built message templates for common questions and requests. Speed up response times and maintain consistency across your team.
AI Chatbot Integration
Integrate AI chatbots for instant responses to common queries. Seamlessly handoff to human agents when needed without losing conversation context.
Real-Time Notifications
Get instant notifications for new messages, priority conversations, and SLA alerts. Never miss important customer interactions with smart notification management.
Team Collaboration
Collaborate with team members on conversations with internal notes, @mentions, and conversation tags for better organization and communication.
How it works
Unified Chatbox in four simple steps
- 01
Connect channels
Bring WhatsApp, Email, SMS and more into one inbox.
- 02
Assign
Route conversations to the right teammate.
- 03
Reply
Answer with the full lead history beside the chat.
- 04
Resolve
Close the loop and keep the record on the timeline.
Problems solved
What changes with Unified Chatbox
Without LeadX
Two people answer the same customer.
With LeadX
Conversations are assigned to one owner.
Without LeadX
Agents reply without knowing the history.
With LeadX
The full lead history sits beside every chat.
Worked example
Unified Chatbox in practice
A customer emails on Monday and messages on WhatsApp on Tuesday. Both threads appear under the same contact in one inbox, assigned to the same teammate, who replies with the earlier conversation in view.
Who it is for
Support agentsAnswer faster with context in front of you.
Sales repsNever miss a reply on any channel.
Team leadsSee who is handling what.
Keep exploring
Features that work with Unified Chatbox
Everything in LeadX shares the same lead record, so each feature makes the others more useful.
Our lead management platform
is trusted by over
2,000 businesses worldwide
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Active Users
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Downloads
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Automation
INTEGRATIONS
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Join thousands of businesses that use LeadX to capture, engage,
and convert
more leads with our intelligent lead management platform.
Client Success Stories
Trusted by Teams who
Grow Faster
Discover how companies across India are using LeadX to unify Sales, Support,
and Marketing
and drive measurable business growth
Ananya Sharma
Project Manager
LeadX streamlined our lead handling completely. With WhatsApp and email automation.
Rohit Mehta
Sales Director
AI-powered lead scoring helped our sales team prioritize serious buyers and close deals faster.
Neha Iyer
Marketing Manager
The analytics and reporting tools helped us optimize campaigns and significantly improve ROI.
Amit Verma
Business Development Head
CRM integrations made LeadX the backbone of our sales operations.
Pooja Kulkarni
Digital Marketing Lead
Multi-channel automation helped us generate 60% more qualified leads efficiently.
Sandeep Rao
Operations Manager
Automation workflows reduced manual effort and improved lead follow-up consistency.
Kavita Desai
Customer Success Head
Support and engagement workflows improved customer satisfaction across channels.
Arjun Malhotra
Founder
LeadX helped us scale from startup to growth-stage efficiently.
Rina Patel
Growth Strategist
Real-time analytics gave us the clarity needed to make faster marketing decisions.
Vikram Singh
Regional Sales Manager
Automated follow-ups and CRM sync ensured no lead was lost across regions.
FAQ
Answers to Your Frequently
Asked Questions
What does Unified Chatbox do in LeadX?
Manage all your customer conversations in one unified inbox. Seamlessly handle WhatsApp, SMS, email, and live chat communications.
What problems does Unified Chatbox solve?
WhatsApp, Email and SMS arrive in one shared inbox. Conversations are assigned to one owner. The full lead history sits beside every chat.
How do I get started with Unified Chatbox?
1. Connect channels: bring WhatsApp, Email, SMS and more into one inbox. 2. Assign: route conversations to the right teammate. 3. Reply: answer with the full lead history beside the chat. 4. Resolve: close the loop and keep the record on the timeline.
Who is Unified Chatbox for?
Support agents: answer faster with context in front of you. Sales reps: never miss a reply on any channel. Team leads: see who is handling what.
How does Unified Chatbox fit into the rest of LeadX?
Unified Chatbox works together with LeadX's lead capture, messaging, and automation tools, so your team can manage the full lead lifecycle in one place.
What kind of analytics and reporting do you provide?
Our platform provides detailed analytics including campaign performance, lead source effectiveness, conversion rates, engagement metrics (open, click, reply rates), and comprehensive CRM reporting.